Flying Horses (“we,” “us,” “our”) is the data controller responsible for your personal data collected through this Website.

• Trading name: Flying Horses
• Legal entity: Flying Horses
• Contact e-mail: flyinghorses.marcos@gmail.com
• Data Protection Officer (if applicable): [name/email, or state “not applicable”]

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit this Website or contact us about our international air horse transportation services, in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and Portuguese Law No. 58/2019.

2. What Data We Collect

Depending on how you interact with the Website, we may collect:

• Contact form data: name, e-mail address, subject, and message content, when you submit an enquiry.
• Booking and service data: details you provide about the transport request (route, dates, animal information) when arranging a service, plus any correspondence exchanged while planning the transport.
• Animal health/documentation data you provide, where necessary to arrange transport (e.g., veterinary certificates, identification documents) — handled only for the purpose of coordinating the transport and compliance with animal transport regulations.
• Technical data: IP address, browser type, device information, pages visited, collected via cookies and similar technologies.
• Marketing data: your preferences for receiving updates or promotions, if you opt in.

3. How We Use Your Data and Legal Basis

Purpose	Legal basis (GDPR Art. 6)
Responding to enquiries and providing quotes	Pre-contractual steps taken at your request
Planning and coordinating a confirmed transport service	Performance of a contract
Complying with customs, veterinary, and aviation regulatory requirements	Legal obligation
Sending service updates related to a booking	Performance of a contract
Sending marketing communications, if opted in	Consent (you may withdraw at any time)
Preventing fraud and ensuring Website security	Legitimate interest
Complying with tax and accounting obligations	Legal obligation
Analysing Website usage to improve our Services	Legitimate interest / consent (for non-essential cookies)

4. Cookies

This Website uses cookies and similar technologies to operate correctly, remember your preferences, and analyse traffic. Essential cookies are used on the basis of legitimate interest; analytics and marketing cookies are only set with your consent, which you can give or withdraw through our cookie banner or browser settings.

5. Who We Share Your Data With

We share personal data only with third parties who need it to provide the Services, including:

• Airlines and cargo/handling agents, to arrange and carry out the transport.
• Veterinary and customs authorities, where required for compliance with animal transport and import/export regulations.
• Website hosting provider, to operate this Website.
• Analytics providers, to help us understand Website usage.
• Public authorities, where required by law.

We do not sell your personal data to third parties. Some of these providers may be located outside the European Economic Area (EEA), including in the destination country of the transport; where this occurs, we ensure appropriate safeguards are in place (such as the European Commission’s Standard Contractual Clauses) or rely on the necessity of the transfer to perform the contract.

6. Data Retention

We keep your personal data only for as long as necessary for the purposes described above, including to comply with legal, accounting, customs, or regulatory obligations. Booking and transport records are generally kept for the period required under Portuguese tax and transport-related record-keeping rules. Marketing data is kept until you withdraw your consent.

7. Your Rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your data (“right to be forgotten”), subject to legal exceptions.
• Restrict or object to certain processing.
• Data portability, to receive your data in a structured, commonly used format.
• Withdraw consent at any time, where processing is based on consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at flyinghorses.marcos@gmail.com. We will respond within the timeframes required by law.

If you believe your data protection rights have not been respected, you have the right to lodge a complaint with the Portuguese supervisory authority:

Comissão Nacional de Proteção de Dados (CNPD) www.cnpd.pt

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

9. Children’s Data

This Website is not directed at children under 18. We do not knowingly collect personal data from minors without appropriate consent. If you believe a minor has provided us with personal data, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

11. Contact Us

For any questions about this Privacy Policy or how we handle your data, contact us at flyinghorses.marcos@gmail.com.