In General

This document governs your relationship with Flying Horses (“we,” “us,” “our,” or the “Website”), a provider of international air transportation services for horses. Access to and use of this Website and the information and services available through it (collectively, the “Services”) are subject to the following Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. This Website may contain links to other websites which are not operated by us; your use of those linked sites is subject to their own terms.

Flying Horses is a company established in Portugal and operates in accordance with Portuguese law and applicable European Union law.

Company details

• Trading name: Flying Horses
• Legal entity: Flying Horses
• Contact e-mail: flyinghorses.marcos@gmail.com

Privacy Policy

Our Privacy Policy sets out how we collect, use, and protect your personal data, in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and Portuguese Law No. 58/2019. It is available at [link to Privacy Policy]. By using this Website, you consent to the processing described therein and warrant that all data you provide is accurate.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb, or any other technologically harmful material; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the proprietary rights of any other person; send unsolicited advertising or promotional material (“spam”); or attempt to affect the performance or functionality of any computer facilities of, or accessed through, this Website.

Breaching this provision may constitute a criminal offence under Portuguese law, and we reserve the right to report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your equipment, programs, data, or other proprietary material due to your use of this Website or your downloading of any material posted on it.

Requesting a Quote and Booking a Service

Enquiries submitted through our contact form or by e-mail are requests for information or a quote and do not, by themselves, create a binding contract. A contract for transportation services is only formed once we send you written confirmation of the booking, including the agreed route, dates, price, and conditions.

You are responsible for providing accurate and complete information about the horse(s) to be transported, including health status, required vaccinations, and any special needs, so that we can assess feasibility and provide an accurate quote.

Client Obligations — Health, Documentation, and Compliance

International air transport of live animals is subject to strict regulatory requirements. As the client, you are responsible for:

• Ensuring the horse(s) are fit to travel, as certified by a licensed veterinarian.
• Obtaining all required health certificates, vaccination records, and identification documents (e.g., passport/microchip) prior to transport.
• Complying with import/export, customs, and quarantine requirements of the origin and destination countries, including CITES documentation where applicable.
• Providing accurate information about any behavioural or medical conditions relevant to the horse’s safe handling during transport.

We act in accordance with the IATA Live Animals Regulations (LAR) and applicable national and international animal transport legislation. We are not responsible for delays, refusals, or additional costs arising from incomplete or inaccurate documentation provided by the client, or from decisions made by customs, veterinary, or aviation authorities that are outside our control.

Cancellations and Changes

Cancellation or rescheduling of a confirmed booking may be subject to charges, depending on how close to the transport date the change is requested and any costs already committed to airlines, handlers, or other third parties. Specific cancellation terms will be confirmed in writing at the time of booking.

Fees and Payment

Prices quoted are specific to each transport request, based on route, animal size/quantity, and service requirements, and will be confirmed in writing before the contract is formed. Payment terms (timing, method, and any deposit required) will be set out in the booking confirmation. All prices are in Euros (€) and include applicable VAT (IVA), unless stated otherwise.

Liability

We take all reasonable care in planning and coordinating the transportation of your horse(s), including selecting appropriate carriers and routes. However:

• Air transport of live animals carries inherent risks, and we cannot guarantee against injury, illness, stress, or death of the animal during transport, except where this results directly from our negligence.
• Our liability for loss or damage is limited to the extent permitted under Portuguese law and any applicable international conventions governing air cargo/live animal transport (e.g., the Montreal Convention, where applicable to the carrying airline).
• We strongly recommend that clients arrange appropriate mortality/transport insurance for the animal(s) being transported.

This does not affect our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable Portuguese or EU law.

Complaints

If you are unhappy with any aspect of our service, please contact us directly to raise your complaint at flyinghorses.marcos@gmail.com. We will try to resolve any issue with respect and within a reasonable timeframe.

As required under Portuguese law, this Website provides an Electronic Complaints Book (“Livro de Reclamações Eletrónico”), accessible at www.livroreclamacoes.pt.

For unresolved disputes, you may also refer the matter to an alternative dispute resolution (“ADR”) entity. A list of Portuguese consumer arbitration centres is available at www.consumidor.gov.pt. If you are an EU consumer, you may also use the European Commission’s Online Dispute Resolution (“ODR”) platform at ec.europa.eu/consumers/odr.

Disclaimer of Liability (Website Use)

The material displayed on this Website is provided without any guarantees, conditions, or warranties as to its accuracy, except as expressly stated or required by mandatory Portuguese or EU consumer protection law. To the fullest extent permitted by law, we and our suppliers, content providers, and advertisers exclude all conditions, warranties, and other terms which might otherwise be implied by statute, common law, or equity, and shall not be liable for any indirect, special, consequential, or incidental damages arising from the use, inability to use, or performance of this Website, irrespective of whether such damages were foreseeable.

Linking to This Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage or take advantage of our reputation, and does not suggest any form of association, approval, or endorsement on our part where none exists. You must not establish a link from a website you do not own, and this Website must not be framed on any other site. We reserve the right to withdraw linking permission at any time.

Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of Portugal, without prejudice to any mandatory consumer protection provisions of the country in which you reside, where applicable. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the Portuguese courts, without prejudice to your right, as a consumer, to bring proceedings before the courts of your own country of residence or to use the ADR/ODR mechanisms described above.

Contact

For any questions about these Terms and Conditions, please contact us at flyinghorses.marcos@gmail.com.